I thought that was the point of this update? They could have at least gotten ride of Google+ Messenger. It seems to me that all they have done is added a few functions to Talk and rebranded it. *Scratches head* Maybe the G+ app will be updated soon to get rid of its built in M...
That being said, simply ask them to follow the same troubleshooting steps mentioned above, and try performing a video call with them afterward. If you’re still having problems, visit the Hangouts forum to get help from knowledgeable people who use Hangouts. If none of the steps mentioned abov...